Shipping policy

 

Thank you for choosing stellargear.shop. We are committed to providing a reliable, convenient, and transparent delivery experience for all customers.

This Shipping Policy explains our shipping methods, delivery times, order processing procedures, and other important information regarding the delivery of your purchases.

1. Free Standard Shipping

At stellargear.shop, we provide free standard shipping on all orders.

Customers do not need to pay additional shipping fees during checkout for standard delivery.

We work with reliable logistics partners to ensure that orders are delivered safely and efficiently to customers.

2. Order Processing Time

After your order is successfully placed and payment has been confirmed, our team will begin processing your order.

The estimated order processing time is:

1–3 business days

During this period, we will:

• Verify payment information.

• Prepare products for shipment.

• Complete quality checks where applicable.

• Arrange shipment with our delivery partners.

Orders are generally processed during regular business days. Processing times may be slightly extended during holidays, promotional events, or periods of high demand.

3. Delivery Time

Our standard delivery time is:

15–20 business days

Delivery time begins after the order has been processed and shipped.

Please note that estimated delivery times may vary depending on:

• Shipping destination.

• Customs clearance procedures.

• Local delivery conditions.

• Carrier performance.

• Public holidays.

• Weather conditions.

• Other unexpected circumstances.

While we make every effort to deliver orders within the estimated timeframe, delivery dates cannot be guaranteed due to factors outside of our reasonable control.

4. Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation notification.

The shipping confirmation may include:

• Order information.

• Shipment details.

• Tracking information where available.

Customers are responsible for checking their email inbox and ensuring that the contact information provided during checkout is accurate.

5. Tracking Your Order

Where tracking services are available, customers may receive tracking details after shipment.

Please allow some time for tracking information to become active after the package has been dispatched.

If you have questions regarding your shipment, please contact our customer service team:

Email: info@stellargear.shop

We will assist you with your order status and delivery information.

6. Shipping Address Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please ensure that the following details are correct:

• Full name.

• Street address.

• Apartment or unit number if applicable.

• City.

• Postal code.

• Country.

• Contact information.

stellargear.shop is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete shipping information provided by customers.

7. Customs, Duties, and Taxes

For international shipments, orders may be subject to customs inspections, import regulations, duties, or taxes depending on the destination country.

Any customs duties, import taxes, or related charges required by local authorities are the responsibility of the customer unless otherwise required by applicable law.

Customs procedures may occasionally cause delays beyond the estimated delivery timeframe.

8. Delayed or Lost Packages

Although we work with trusted shipping partners, delays may occasionally occur.

Possible causes include:

• Customs processing delays.

• Incorrect address information.

• Transportation disruptions.

• Weather conditions.

• Carrier delays.

• Other events beyond our control.

If your order has not arrived within the expected delivery timeframe, please contact us at:

Email: info@stellargear.shop

Our team will investigate the shipment status and provide assistance.

9. Incorrect or Damaged Deliveries

If you receive:

• A damaged package.

• A defective product.

• The wrong item.

• Missing items from your order.

Please contact us within 7 days after delivery.

Please provide:

• Order number.

• Description of the issue.

• Photos or other supporting information.

We will review your request and provide an appropriate solution, including replacement, refund, or other assistance where applicable.

10. Delivery Acceptance

Customers should inspect packages upon delivery whenever possible.

If there is visible damage to the package, customers are encouraged to document the condition before opening and contact us if any product damage is discovered.

11. Changes to Shipping Policy

stellargear.shop reserves the right to update or modify this Shipping Policy at any time.

Any changes will be published on this page with the updated effective date.

Customers are encouraged to review this policy periodically to stay informed about our shipping procedures.

12. Contact Information

If you have any questions regarding shipping, delivery times, or your order, please contact us:

Company Name: stellargear.shop

Email Address: info@stellargear.shop

Customer Support: info@stellargear.shop

We appreciate your trust and thank you for choosing stellargear.shop.

Our goal is to provide every customer with a safe, reliable, and convenient shopping experience.